Terms & Conditions

Effective Date: May 2026

These Terms & Conditions govern the use of the Cleaning Pro Ireland website and the booking and provision of services by Cleaning Pro Ireland (“we”, “our”, “us”). By booking our services, using our website, or communicating with us regarding our services, you agree to these Terms & Conditions.

Cleaning Pro Ireland reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any updated terms.

Company Information

Cleaning Pro Ireland
Waterford, Ireland
Email: cleaningproireland@gmail.com
Phone: +353 87 032 2107

Cleaning Pro Ireland provides professional cleaning services throughout Waterford and surrounding areas, including:
• deep cleaning
• regular cleaning
• after building cleaning
• office cleaning
• commercial cleaning
• upholstery cleaning
• carpet cleaning
• interior window cleaning
• post-party cleaning
• car interior valeting
• related cleaning services

Bookings and Appointments

Bookings may be made through:
• our website
• contact forms
• phone calls
• WhatsApp
• email
• social media communication

A booking is considered confirmed once agreed by both parties.

Clients are responsible for providing accurate information during booking, including:
• property address
• contact details
• type of service required
• property condition
• access instructions
• parking availability
• any special requirements

Failure to provide accurate information may affect pricing, service duration or service quality.

Cleaning Pro Ireland reserves the right to refuse or cancel bookings where necessary.

Pricing and Payments

Pricing is based on:
• property size
• service type
• property condition
• number of rooms
• level of dirt or contamination
• additional requested services

Final pricing may vary if the actual condition of the property differs significantly from the information provided during booking.

Additional charges may apply for:
• excessive dirt buildup
• heavy staining
• pet hair accumulation
• mould or hazardous conditions
• excessive clutter
• biohazards
• post-construction contamination
• additional time required beyond estimated duration

Full payment is due upon completion of the service unless otherwise agreed in writing prior to the appointment.

Payment methods may include:
• cash
• bank transfer
• debit or credit card payment links
• other agreed methods

We do not accept cheques.

Failure to complete payment may result in refusal of future services or additional recovery actions where legally permitted.

Deposits

Certain bookings may require a deposit to secure the appointment.

Deposits are generally non-refundable unless otherwise agreed at the discretion of Cleaning Pro Ireland.

If a booking is cancelled, deposits may be transferred toward a future appointment scheduled within 6 months from the original cancellation date.

After 6 months, a new booking and deposit may be required.

Discounts and Promotional Offers

Discounts, vouchers and promotional offers:
• may apply only to residential domestic services
• cannot always be combined with other offers
• may be subject to additional conditions

Cleaning Pro Ireland reserves the right to modify or withdraw promotional offers at any time.

Cancellations and Rescheduling

We kindly request at least 24 hours’ notice for cancellations or rescheduling requests.

Late cancellations, missed appointments or inability to access the property may result in cancellation fees.

If cleaners cannot access the property at the agreed appointment time, the appointment may be treated as a late cancellation.

Cleaning Pro Ireland reserves the right to reschedule appointments where necessary due to:
• severe weather
• emergencies
• staff illness
• transport issues
• unsafe working conditions
• force majeure events

Access to Property

Clients are responsible for ensuring safe and timely access to the property.

This may include:
• providing keys
• arranging entry access
• ensuring someone is present if required

Delays caused by lack of access may reduce cleaning time without affecting the agreed price.

Parking Policy

Clients are responsible for arranging suitable parking for the cleaning team where possible.

If no free or suitable parking is available, paid parking may be used and associated costs may be added to the final invoice.

Client Responsibilities

Clients agree to:
• provide safe working conditions
• ensure access to running water and electricity where required
• disclose any hazards or risks
• secure valuables and fragile items
• inform us about pets on the property
• inform us about delicate materials or surfaces
• prepare the property reasonably for cleaning

Areas requested for cleaning should be reasonably accessible and ready for service.

Cleaning staff are not required to move excessively heavy furniture or appliances unless agreed in advance.

Clients are responsible for securing:
• jewellery
• cash
• valuable items
• sensitive documents

Cleaning Pro Ireland is not responsible for damage caused by:
• unstable items
• improperly installed fixtures
• pre-existing damage
• faulty materials or fittings

Pets

Clients should ensure pets are appropriately secured during appointments where necessary.

Cleaning Pro Ireland is not responsible for pets escaping where reasonable precautions were not taken by the client.

Satisfaction Policy and Complaints

Customer satisfaction is important to us.

Any complaints regarding:
• cleaning quality
• missed areas
• damage claims
• dissatisfaction with service

must be reported within 24 hours after service completion.

Complaints submitted after this timeframe may not be accepted.

Complaints should be submitted in writing through:
• email
• text message
• WhatsApp

Cleaning Pro Ireland may take up to 7 working days to review and respond to complaints.

If a customer is dissatisfied with the service, Cleaning Pro Ireland may offer a re-clean of affected areas before any refund is considered.

Where a re-clean is approved:
• it must be completed within 7 days of the original appointment
• only affected areas may be re-cleaned
• re-cleans are offered at our discretion

Refunds are not guaranteed and are assessed individually.

Limitations of Cleaning Services

While we aim to achieve the best possible results, Cleaning Pro Ireland cannot guarantee:
• complete stain removal
• permanent odour removal
• mould elimination
• restoration of damaged materials
• removal of all wear marks or discoloration

Some stains, marks or damage may be permanent due to:
• age of materials
• fabric condition
• chemical damage
• previous treatment attempts
• material deterioration

For upholstery cleaning, carpet cleaning and car valeting:
• results depend on fabric and material condition
• older fabrics may react unpredictably to cleaning
• some stains may remain permanent despite treatment

After Building Cleaning Conditions

After building cleaning may involve large amounts of dust and debris.

Clients must ensure:
• construction work is fully completed before cleaning
• dangerous materials are removed
• the environment is safe for staff

Additional charges may apply where contamination levels are excessive.

Health and Safety

Cleaning Pro Ireland reserves the right to refuse, stop or leave a job where conditions are unsafe.

Unsafe conditions may include:
• biohazards
• dangerous substances
• mould contamination
• aggressive behaviour
• illegal activity
• infestations
• unsafe structures or environments

Our staff must be treated respectfully at all times.

Abusive, threatening, discriminatory or inappropriate behaviour will not be tolerated.

Damage and Liability

Cleaning Pro Ireland exercises reasonable care while providing services.

Any claims regarding damage must be reported within 24 hours of service completion.

We are not liable for:
• pre-existing damage
• normal wear and tear
• deterioration of materials
• unsuccessful stain removal attempts
• damage caused by faulty fixtures or fittings
• improperly secured items
• shrinkage or discoloration caused by fabric age or condition

Liability is limited to the value of the cleaning service provided where permitted by law.

Photos and Marketing

With client permission, Cleaning Pro Ireland may take Before & After photos for:
• quality control
• training purposes
• portfolio use
• marketing and promotional materials

No personally identifiable information or property addresses will be published without consent.

Clients may decline photography at any time.

Cleaning Pro Ireland may contact customers via phone or email regarding:
• service updates
• promotions
• marketing offers
• business announcements

Customers may opt out of marketing communications at any time.

Website Use

Users agree not to:
• misuse the website
• attempt unauthorised access
• interfere with website functionality
• upload malicious content
• violate applicable laws

All website content remains the intellectual property of Cleaning Pro Ireland unless otherwise stated.

Privacy and Data Protection

Personal information is handled in accordance with our:
• Privacy Policy
• Cookie Policy

By using our services or website, users acknowledge these policies.

Force Majeure

Cleaning Pro Ireland is not responsible for delays or inability to provide services caused by events beyond reasonable control, including:
• severe weather
• flooding
• transport disruptions
• illness
• government restrictions
• power outages
• emergencies

Governing Law

These Terms & Conditions are governed by the laws of Ireland.

Any disputes arising in relation to these Terms & Conditions or our services shall fall under the jurisdiction of the Irish courts.

Contact Information

Cleaning Pro Ireland
Waterford, Ireland
Email: cleaningproireland@gmail.com
Phone: +353 87 032 2107